Simplifying complexity through design leadership.
I'm a design leader who shapes new products, transforms complex services and builds the teams and systems that help quality scale. My work spans 0-to-1 propositions with Afterpay and enterprise transformation across banking and consumer technology.
Most recently Head of Design for Personal Banking at NAB, and before that Head of Product Design at Afterpay. London-based from September 2026, after seven years leading design in Australian fintech and banking and a decade in London before that. Open to design leadership roles in the UK.
Selected work across product innovation, fintech, banking transformation and global consumer technology.
Scaling the Afterpay product experience
Afterpay / Global fintech
Taking Money by Afterpay from 0 to 1
Afterpay / New banking product
Transforming everyday banking at enterprise scale
NAB / Enterprise banking
Reimagining the global ecommerce experience
Dyson / Global consumer technology
Modernising a banking ecosystem for 20 million customers
Akbank / Banking transformation
Designing products people genuinely trust.
Contact: jenheazlewood@gmail.com