I lead design teams and transformation programmes across consumer technology, fintech and global digital products.
Over the past 20 years I’ve built products, systems and design organisations for companies including Dyson, Google, NAB, Afterpay, Akbank, Nike and Qantas across Australia, Europe and the Middle East.
My work sits at the intersection of customer experience, organisational design and digital transformation helping teams simplify complexity, scale product quality and create experiences people genuinely trust.
I’ve led distributed multidisciplinary teams of 35+ across fintech, ecommerce, connected products and enterprise transformation programmes spanning multi-platform ecosystems, design systems, operational governance and customer experience at scale for millions of customers.
Today my focus is less about individual outputs and more about building the conditions for great product design to scale: stronger teams, clearer systems, operational maturity and customer-centred decision making.
strong teams
clearer systems
operational maturity
design quality
cross-functional collaboration
customer-centred decision making
I believe the best digital products balance simplicity, commercial outcomes and human trust.
Specialties include;
Design leadership / Team leadership & mentorship / Operational team management / Stakeholder management and relationship development / New business growth / Strategic design / New proposition development / Product design / Road maps / Value proposition design / Concept development & direction / Content strategy / Service design, user experience & interaction design / Presentation and facilitation / User research and testing / Thought leadership
Dyson /Google /Siemens /LVMH /Nike /Fidelity RBS /NatWest /Akbank /JP Morgan /Toyota /Unilever /RBS /Akbank / Qantas / Commbank / ANZ / Afterpay / NAB / R/GA iOT Ventures + more
Awards
BIMA Top 100 2017 Design & UX Champion
Creative Woman of the year Shortlist 2016
Cannes Lions Gold, D&AD, D&AD Impact, Art Directors Club, Eurobest, DADIs, BIMA, The Lovies, IxDA, Campaign Tech & Digital Impact Awards.
Contact: jenheazlewood@gmail.com