I work as Creative Director, Head of Experience Design at R/GA London and run the Istanbul creative team, with over 12 years worth of experience in the UK, Germany & Australia. I have led many agile teams creating rapid user experience design projects and is most passionate about connecting people with the right service or product to ensure it creates value.
Working across a broad range of clients in banking, retail, telecommunications and automotive. I have worked with mass market brands such as Dyson, Google, Royal Bank of Scotland, Natwest, BT & Unilever.
Lead
I lead client and multidisciplinary teams to create the best experiences, ranging from design, UX and development, I ensure that the client & the user is a part of that triangle at each stage to ensure the right possible solution.
Lean
Passionate about running lean teams and the lean start up movement, it's a model to get teams working collaboratively and for the best result. Client co-creation is important in everything that I do.
Creative
I think creatively as well as act creatively, I am able to understand very quickly and lead the business benefit in a problem as well as the creative solution, looking at problems in a different way than most people would approach them.
Tools
Multiple tools in my toolkit ranging from business plans, roadmap development, pitch decks and processes, to user experience strategy, experience maps, experience modelling, ecosystem diagrams, journey maps, EPICs, user journeys, sitemaps, content mapping, site maps, lean design teams, prototyping proto.io, POP, Marvel, Hype, paper prototyping, Adobe Creative Suite, Powerpoint, Keynote.
Awards & Conferences
I have won multiple industry awards including Cannes & Digital Impact Awards, DADIs, BIMA, The Lovies has volunteered for expert programmes such as Apps for Good; helping students create app technology. I was also listed this year in the BIMA Top 100, as a UX & Design Champion, and have judged at many award events and regular speaking events across the global stage.
What other people say about me
"Along with a personable, fun and friendly character which allows her to create a strong rapport with clients and her team, Jen is meticulous in ensuring that the work that goes out and the work that goes on internally is the best that it can be, given whatever constraints we may have. She encourages all of us to think, to explore, to experiment and to play, with just the right amount of guidance and help – allowing us creative freedom in our approach, choice of tools and methodology. The result has ensured a great dynamic between the team as well as the clients, of which she is continuously challenging to think outside of the box."
"Jen has great chemistry with our key clients — at all levels of the banks hierarchy, products owners, TS, etc. They place great faith in both her opinion and her ability to help them steer their work in the right direction and over the line. She is constantly asked for her help in matters far out of her job spec and her holistic knowledge and approach to the work and inner workings of both the bank and Sapient mean she can usually provide the right answers."
"She’s always on the lookout for learning and development opportunities for her team and ensuring that regardless of what it is they are doing, they are benefiting or growing in one way or another. She has ensured that I have been pushed and challenged whilst under her ‘wing’ – getting me in front of senior clients, pushing my creative skills, lending an ear when I need a moan…She is the one of few people here that I look up to, continuously learn from and who has helped me grow personally and professionally…"
"Jen is very approachable – if you’re not sure about something, she’s always willing to help and is open and honest which is great."
"Finally I wanna mention a strengths from which most of the people do benefit: redefining ways of working. The ability to put in place an almost startup culture in a company as big as ours, is impressive."
Location
London, United Kingdom